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Go to the shopThis Shipping Policy explains how orders from Dr Sofia Mora are processed, shipped, and delivered to customers.
We currently deliver to available service areas inside Egypt. Delivery availability and fees may vary depending on your location and the shipping method shown at checkout.
Orders are processed after confirmation. Processing times may vary during weekends, public holidays, high-demand periods, promotional campaigns, or courier delays.
Estimated delivery time depends on the delivery address and courier coverage. Any delivery time shown on the website or at checkout is an estimate and may change due to external circumstances.
Shipping fees are displayed during checkout before completing your order. Free shipping may apply to selected offers, bundles, products, or campaigns when clearly stated.
Please make sure your name, phone number, address, area, city, and any delivery notes are correct. Incorrect or incomplete information may delay or cancel delivery.
If the courier cannot reach you or the delivery address is incorrect, the shipment may be delayed, returned, or require additional arrangements. Extra delivery fees may apply in some cases.
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible with your order number and clear photos. Our team will review the case and arrange the appropriate solution.
For cash-on-delivery orders, please prepare the correct amount when possible. For online payments, order confirmation is subject to successful payment processing.
